Terms & Conditions

By accessing, registering, or using any part of the hm999 platform — including its website, mobile interface, games, cricket betting, live casino, slots, and crash games — you confirm that you have read, understood, and agree to be bound by these Terms and Conditions in their entirety. If you do not agree with any part of these terms, you must not use hm999.

These Terms and Conditions constitute the entire legal agreement between you and hm999 with respect to your use of the platform. They supersede all prior arrangements, communications, or representations, whether oral or written. hm999 reserves the right to update these terms periodically, and continued use of the platform following any such update shall constitute your acceptance of the revised terms.

To create an account and use hm999, you must meet all of the following eligibility criteria without exception:

• You must be at least 21 years of age. hm999 is strictly a 21+ platform. Minors are prohibited from registering or playing under any circumstances.
• You must be a resident of Bangladesh or accessing the platform from a jurisdiction where online gaming is not prohibited under applicable local law.
• You must not be registered as a self-excluded player or prohibited from gambling by any applicable regulation or self-imposed restriction.
• You must have full legal capacity to enter into a binding agreement. Accounts created on behalf of another person are strictly prohibited.

hm999 reserves the right to request identity verification documents at any stage to confirm your eligibility. Failure to provide satisfactory documentation when requested may result in account suspension or permanent closure.

Each player is permitted to hold only one account on hm999. Registering multiple accounts — whether under the same name, identity document, payment method, device, or IP address — constitutes a violation of these Terms and may result in all associated accounts being permanently banned and any outstanding balances being forfeited.

Account Credentials

You are responsible for maintaining the confidentiality of your username and password. Do not share your login credentials with any third party. hm999 will not be liable for any losses arising from unauthorized access to your account caused by your failure to keep your credentials secure. If you suspect any unauthorized use of your account, contact our support team immediately at [email protected].

Account Verification (KYC)

hm999 operates a Know Your Customer (KYC) verification process in line with responsible gaming and anti-money-laundering best practices. You may be required to submit a government-issued photo ID, proof of address, or proof of payment method. Withdrawals may be withheld until KYC verification is successfully completed. All submitted documents are handled with strict confidentiality in accordance with our Privacy Policy.

hm999 supports fast, secure transactions through leading Bangladeshi payment channels. All transactions are processed in Bangladeshi Taka (BDT). Minimum deposit and withdrawal amounts may vary by payment method and are displayed at the time of transaction.

Accepted Payment Methods

hm999 accepts deposits and processes withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard. All payment methods must be registered under your own name. Using a payment method belonging to a third party is a violation of these Terms and may lead to account suspension.

Withdrawal Policy

Withdrawal requests are processed within a reasonable timeframe subject to verification requirements. The following conditions apply to all withdrawal requests:

• Withdrawals can only be made to a payment method previously used for a deposit on your account, subject to the same account-ownership requirement.
• Bonus funds are subject to wagering requirements before any associated winnings can be withdrawn. Please refer to individual promotion terms for specific rollover conditions.
• hm999 reserves the right to delay or decline withdrawal requests that are flagged for security review or where identity verification remains incomplete.

hm999 offers a variety of bonuses and promotional incentives to both new and existing players. All bonus offers are subject to the specific terms and wagering requirements communicated at the time the offer is made. General bonus rules are outlined below.

Welcome Bonus

New players who successfully register and make their first qualifying deposit may be eligible for a welcome bonus as described on the relevant promotions page. The welcome bonus is credited once per player, per household, per device, and per payment method. hm999 reserves the right to modify or withdraw any bonus offer at any time without prior notice.

Wagering Requirements

Before bonus winnings can be converted to withdrawable funds, the following general wagering rules apply:

• Wagering requirements must be completed within the time limit specified for each promotion. Expired bonus funds will be removed from your account automatically.
• Different games may contribute different percentages toward meeting the rollover requirement. Slot games typically contribute 100%, while table games and live casino may contribute a lower percentage.
• Bonus abuse — including but not limited to creating multiple accounts to claim repeated bonuses, colluding with other players, or exploiting technical errors — will result in immediate account termination and forfeiture of all associated funds.

All bets and game actions placed on hm999 are final once confirmed. It is your responsibility to verify the accuracy of your selection — including odds, stake amount, and market — before confirming. hm999 does not accept claims for errors made by the player at the time of placing a bet.

In the event of a technical failure, server error, or game interruption that affects the outcome of a bet or game round, hm999 will conduct an investigation and apply a fair resolution in line with its internal procedures. The platform's records are considered the primary source of truth for resolving disputes.

Cricket Betting Specific Rules

All cricket betting markets — including BPL, IPL, T20 World Cup, and Bangladesh Tigers international fixtures — are governed by the rules of the relevant governing body (ICC, BCB). In the event that a match is cancelled, suspended, or awarded without being played to completion, bets will be settled in accordance with hm999's standard void and abandonment policy. Live in-play betting odds are subject to change until the bet is confirmed; the odds displayed at confirmation are the final odds.

hm999 is committed to promoting responsible gaming across its entire platform. Gambling is intended as a form of entertainment for adults aged 21 and above. It should never be seen as a means to generate income or to recover financial losses. If you feel that gambling is affecting your personal life, relationships, or financial wellbeing, we strongly encourage you to make use of the self-exclusion, deposit limit, and time-out tools available through your account settings.

Players under the age of 21 are strictly prohibited from creating accounts or accessing any gaming content on hm999. Parents and guardians are encouraged to use appropriate parental control tools to prevent underage access. For full details on our responsible gaming commitment, tools, and support resources, please visit our dedicated Responsible Gaming page.

The following activities are strictly prohibited on hm999 and will result in immediate account suspension or permanent ban, as well as potential forfeiture of all funds held in the affected account:

• Using automated software, bots, scripts, or any artificial intelligence tools to gain an unfair advantage in games or betting markets.
• Engaging in match-fixing, collusion, or any form of manipulation of game outcomes in cricket betting or any other sports or casino markets.
• Attempting to launder money or use hm999 as a conduit for any illegal financial activity, including structuring deposits to avoid detection thresholds.
• Providing false or misleading personal information during registration or verification, including falsifying identity documents or misrepresenting your age.
• Exploiting software bugs, glitches, or errors — whether in games, the payment system, or account management — to derive an unintended financial benefit. Any winnings obtained through exploitation must be returned.

hm999 cooperates fully with law enforcement and regulatory authorities where required by law. Any user found to have engaged in prohibited activities may be reported to the relevant authorities without prior notice.

All content on the hm999 platform — including but not limited to software, source code, database structures, graphics, logos, icons, text, audio clips, digital downloads, data compilations, and the overall design and layout — is the exclusive property of hm999 or its content suppliers and is protected by applicable intellectual property laws. You are granted a limited, non-exclusive, non-transferable licence to access and use the platform for personal, non-commercial purposes only.

You must not reproduce, duplicate, copy, sell, resell, or exploit any portion of hm999's platform, content, or services without the express written permission of hm999. Unauthorised use of the hm999 brand name, logo, or any protected content may result in legal action.

To the fullest extent permitted by applicable law, hm999 shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of — or inability to use — the platform. This includes, without limitation, loss of profits, loss of data, loss of goodwill, service interruptions, or damages resulting from reliance on any information obtained from hm999. hm999's total liability to you for any claim arising under these Terms shall not exceed the total amount deposited by you in the twelve months preceding the claim.

hm999 does not warrant that the platform will operate uninterrupted, error-free, or free from viruses or other harmful components. While we take all reasonable steps to maintain platform integrity and protect user data, access to hm999 is provided on an 'as is' and 'as available' basis. Users access the platform at their own risk.

hm999 reserves the right to amend, update, or replace these Terms and Conditions at any time. Where changes are material, we will endeavour to provide reasonable notice by posting the updated terms on this page with a revised 'Last updated' date. It is your responsibility to review these Terms periodically. Your continued use of the platform after any changes take effect constitutes your acceptance of the updated Terms.

These Terms and Conditions are governed by and construed in accordance with the laws applicable to the operation of this platform. Any disputes arising from your use of hm999 that cannot be resolved through our internal support process will be subject to the jurisdiction of the competent courts. By using hm999, you consent to this jurisdiction. If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.