hm999 Privacy Policy

1. Introduction

This Privacy Policy describes how hm999 ("we", "our", or "the Platform") collects, uses, stores, and protects personal information provided by users ("you" or "the Player") when accessing or using the hm999 online gaming platform available at https://hm999.bio. By creating an account or using our services, you acknowledge that you have read and understood this Privacy Policy and consent to the practices described herein. If you do not agree with any part of this policy, please discontinue your use of the platform immediately.

hm999 is a mobile-first online gaming platform purpose-built for the Bangladesh market. We are committed to maintaining the highest standards of data privacy and information security for all players, whether you are betting on cricket, exploring slots, or playing live casino games. This policy is in addition to, and does not replace, our Terms & Conditions.

2. Information We Collect

When you register, use, or interact with hm999, we may collect the following categories of personal information:

• Identity data: full name, date of birth, national identification details required for KYC verification.
• Contact data: email address, mobile number, and city of residence (e.g., Dhaka, Chittagong, Sylhet, Khulna).
• Financial data: mobile banking wallet references (bKash, Nagad, Rocket, Upay), transaction IDs, deposit and withdrawal records. We do not store full card numbers.
• Technical data: IP address, device type, operating system, browser type, session timestamps, and geolocation data (city-level only).
• Behavioural data: game history, betting patterns, session duration, bonus usage, and pages visited on the platform.

3. How We Use Your Information

hm999 processes your personal data only for the following lawful purposes. We do not use your data for any purpose beyond those listed below without your explicit consent:

• Account management: to create, verify, and maintain your player account, process identity checks (KYC), and authenticate logins.
• Transaction processing: to facilitate deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard, and to maintain accurate financial records.
• Customer support: to respond to your queries, resolve disputes, and provide technical assistance via our support channels.
• Responsible gaming compliance: to monitor gaming behaviour, identify signs of problem gambling, enforce deposit limits, and apply self-exclusion measures where appropriate.
• Marketing and promotions: to send you relevant bonus offers, seasonal promotions (e.g., Eid, BPL special offers), and platform updates — only where you have opted in to receive such communications.

4. Payment Data & Financial Information

hm999 takes the security of your financial information extremely seriously. When you make a deposit or withdrawal using bKash, Nagad, Rocket, or Upay, only the transaction reference number and wallet identifier are stored in our system. We do not retain your full mobile banking PIN, OTP codes, or card CVV numbers at any point. All payment processing is conducted over encrypted channels with bank-grade security.

All monetary amounts on this platform are denominated in Bangladeshi Taka (BDT, ৳). Financial records related to your account are retained for a minimum period as required for compliance and dispute resolution purposes, after which they are securely deleted or anonymised.

5. Cookies and Tracking Technologies

hm999 uses cookies and similar tracking technologies to improve your experience on the platform. Cookies are small text files stored on your device that help us recognise returning users, remember preferences, and analyse platform performance. We use three categories of cookies:

• Essential cookies: strictly necessary for platform functionality, including session management and secure login processes.
• Analytical cookies: used to understand how users interact with our platform so we can improve performance, content, and the overall gaming experience.
• Preference cookies: used to remember your language selection, display preferences, and other personalisation settings.

You can manage or disable cookies through your device or browser settings at any time. Please note that disabling essential cookies may affect the functionality of the hm999 platform, particularly login and payment features.

6. Sharing of Your Information

hm999 does not sell, rent, or trade your personal information to third parties. We may share limited data with carefully selected third parties strictly on a need-to-know basis for the following purposes:

• Payment processors: transaction data shared with payment gateway partners (bKash, Nagad, Rocket, Upay) solely to facilitate fund transfers to and from your account.
• Game providers: anonymised or pseudonymised session data shared with licensed game studios (e.g., Pragmatic Play, Evolution Gaming, Spribe) to ensure fair-play monitoring and RNG compliance.
• Legal and regulatory authorities: where required by applicable law or regulatory process, we may disclose personal data to relevant authorities. We will notify you of such disclosure where legally permitted to do so.
• Anti-fraud and security partners: limited technical data (e.g., IP address, device fingerprint) may be shared with fraud-prevention services to protect the integrity of the platform and all its players.

7. Data Retention

hm999 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, as outlined in this policy. For active player accounts, data is retained throughout the duration of the account's existence. Upon account closure, certain data categories are retained for a defined period to satisfy legal, regulatory, and auditing requirements before being securely purged.

Financial transaction records are generally retained for a minimum of five (5) years. Marketing preference data is deleted promptly upon unsubscription. Analytical and technical log data is typically anonymised or deleted within ninety (90) days of collection.

8. Security Measures

hm999 employs a comprehensive set of technical and organisational measures to protect your personal data against unauthorised access, accidental loss, alteration, or destruction. These measures include but are not limited to: 256-bit SSL/TLS encryption for all data in transit, encrypted storage for sensitive data at rest, role-based access controls that restrict internal staff access to personal data, regular security assessments and penetration testing, and two-factor authentication options for player accounts.

Despite these safeguards, no online platform can guarantee absolute security. In the event of a data breach that is likely to result in a high risk to your rights and freedoms, hm999 will notify affected users without undue delay. We strongly recommend that all players use a unique, strong password for their hm999 account and enable two-factor authentication where available.

9. Your Rights

As a user of the hm999 platform, you have the following rights regarding your personal data. To exercise any of these rights, please contact our support team using the details in Section 12 of this policy:

• Right of access: you may request a copy of all personal data we hold about you at any time.
• Right to rectification: if any data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected.
• Right to erasure: in certain circumstances, you may request that we delete your personal data — for example, if it is no longer necessary for the purpose it was collected, subject to legal retention obligations.
• Right to restrict processing: you may request that we temporarily limit how we use your data while a dispute is being resolved or an inaccuracy is being investigated.
• Right to withdraw consent: where our processing of your data is based on your consent (e.g., for marketing emails), you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

10. Age Restriction

hm999 is strictly an adults-only platform. All users must be 21 years of age or older to register or play on hm999. We do not knowingly collect personal data from individuals under 21. If we discover that a user below the age of 21 has registered an account, that account will be immediately suspended, all funds returned where applicable, and all associated personal data will be securely deleted.

We reserve the right to request age verification documentation (such as a national ID card or passport) from any player at any time. Providing false age information is a serious violation of our Terms & Conditions and will result in permanent account closure.

11. Third-Party Links

The hm999 platform does not contain links to external third-party websites. However, our game content is powered by licensed third-party providers such as Pragmatic Play, Evolution Gaming, Spribe, and Ezugi. While these providers operate under their own data and security policies, hm999 remains responsible for how your data is shared with them as outlined in Section 6. We do not direct you to external sites, and any communication claiming to be from hm999 that directs you to an unrecognised URL should be treated as suspicious and reported to our support team immediately.

12. Contact & Data Controller

If you have any questions, concerns, or requests relating to this Privacy Policy or the way hm999 handles your personal data, please contact our dedicated data privacy team using the details below:

We aim to respond to all privacy-related enquiries within five (5) business days. For urgent account security matters, please state "URGENT — DATA SECURITY" in the subject line of your message and our team will prioritise your request.

13. Changes to This Privacy Policy

hm999 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or for any other operational reason. When we make material changes to this policy, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered users via email or an in-platform notification.

Your continued use of the hm999 platform following the posting of any changes constitutes your acceptance of those changes. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. If you do not agree with any revised version of this policy, you should discontinue your use of the platform and contact our support team to request account closure.